Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at maydiva99@gmail.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted. You can always contact us with any return-related questions at maydiva99@gmail.com.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you receive the wrong item, so we can assess and resolve the issue. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, personalized products (like special orders or custom items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If more than 15 business days have passed since we approved your return, please contact us at maydiva99@gmail.com.